Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Log in to account. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Thanks. To turn parental controls off on Android, you need to go to the Play Store. Login to My Virgin Media | Virgin Media88K views 5 years ago Virgin Media takes online safety seriously. Disconnect all ethernet cables from the Hub. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. "Web Safe | Virgin Media Help". Options. com which is - 5311806. uk, which will give you a rough idea on if it's a. e. Mark as New;Not able to access websafe_setting page (able to go to update_profile page). Excludes broadband faults and broadband network outages. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Any attempt bounces me back to my account page. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 168. Virgin Fibre Areas only. Either the customer can't move the sliders or they can but without effect. ISPs use blacklists to block specific sites as well. So when it comes to fraud, we want to keep you up to date with what to look out for and ways to keep your account. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Account - Cable. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 1. My host said that they already requested a delisting and also requested for whitelisting. Move message to Spam folder (default) Flag a message as. 0 Kudos. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. virgin. My Virgin Media makes managing your account easier with all your information in one place. To access Web Safe, just register or sign in to your My Virgin Media account. Select Web Safe. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Switched On Families. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Broadband. SpeedCALL BACK: Call your bank, mobile operator or service provider directly to verify the call, and help keep your accounts safe. 67. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Adjust the settings according to the level of protection you want. 1/help for specific device where Web Safe is not working. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Options. And lastly, the company might also slow down access to certain streaming and file-sharing traffic,. More about Virgin Internet Security. 6; 0; 2; MissyE1. . In this step, we will discuss the importance of installing various security add-ons and software to help protect your Virgin Media account. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. You don’t need to be a web wizard to know how to take care of your kids online. Hi @smartjack27. 4. Your account. 2 Log in to your Virgin Media account using your email address and. Bypass Child Safe & Virus Safe. com and we’ll look into them. Stay safe online. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Just go to Your Account . For more tips on how to keep your kids safe online, visit Internet Matters. You will be asked to confirm the mobile telephone number associated with your account by providing a verification code sent to your mobile device. Select Next and enter the Hub settings password which is on the base of the Hub. on 01-11-2022 18:41. Reply. That said, the more you know about the web, the better understanding you. Then click on parental controls and then turn it on. I've tried clearing cookies and Cache etc, but nothing works. Select Web Safe. All devices would need to be re-connected to the WiFi. Could I request for some intervention from any of the admin to. My Virgin Media makes managing your account easier with all your information in one place. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Chatter and natter. 220. com 9. Excludes broadband faults and broadband network outages. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. Follow these easy steps: 1. Not sure how fast you need to go? Why not look into M125 Fibre Broadband if you have fewer than 10 devices or start from M250 Fibre Broadband if you have more. We give all our customers a complete, market leading security package called Virgin Media. 100). Access your bills, diagnose faults and manage your package. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. My Virgin Media, making managing your account easier with all your information in one place. com email address into address field. Further exclusions & legal stuff apply. Your safety and security are super important to us. Hi, I've just upgraded to 360 and got new equipment. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 1. Please can you look into my settings from your side too. These tools can be installed across all devices, including mobile phones, computers and consoles. --. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. A Virgin Media account (email address/Password) If you haven’t signed up, you will need the account holder name, postcode and account number (which is found at the. I will be able to assist and get this changed for you. Safer shopping sprees. Click: Settings. 18-12-2021 12:22 - edited 18-12-2021 12:34. Have received an email from Virgin Media Web Team - [email protected] Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Excludes broadband faults and broadband network outages. GWa. Email login access from web neilj203. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. NordVPN: Our #1 pick for Virgin Media customers. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. At least 30Mbps download speeds in every room or £100 one-off credit. Staying safe online with Virgin Media Web Safe. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Keyloggers: These spyware tools steal your login credentials for online games and accounts. Click on the link to be taken to the registration page and begin the activation process. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. A warm welcome and thanks for posting on our community forums. Good morning . Stay safe online. Staying safe online with Virgin Media Web Safe. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Can you help? - 5106338Welcome to My Virgin Media. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. It - 5282363. in/myVM . Virgin Media. Enter your credentials and press OK to log into the router settings menu. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Web Safe: Web Safe will not automatically be set to on. Keep bank details under wraps. . Browse Virgin Media Virgin Media Community. Joining in. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. ; Click Next. 4GHz change the Wifi Network Name (SSID), suggest append _2 to the end. It’ll automatically detect and remove viruses, malware, ransomware and spyware. 168. Thank youOptions. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mobile customers can also use the app to keep on. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. This video is about how to use any website that has been blocked by Virgin Media. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Discover the web for yourself. Check you’re connected to the Hub before following these steps. If you changed the computer's network settings to use any Public DNS does that re-gain access. Ilyas, Thanks for your response. You need to disable Web Safe. Other browsers operate normally. Further exclusions & legal stuff apply. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Use the Search function to take the hassle out of hunting for a particular show or film. I operate a private (login required) Wordpress site for a client who recently had an employee move to the UK. Tried every browser, device, incognito mode etc. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Account - Mobile. . Access your bills, diagnose faults and manage your package. Losing access to a game or account is bad enough, but it’s even worse if it includes skins, downloadable content (DLC) and other valuable purchases. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. 15 chubbysumo • 5 yr. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Malware can also record or steal information like bank details or account logins. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. You don’t need to be a web wizard to know how to take care of your kids online. 67. com)O Virgin Media Web Safe permite restringir certos tipos de sites em todos os dispositivos conectados à sua banda larga doméstica com controles dos pais. Website being flagged by Virgin Media's "Web Safe" security feature. Use the authenticator app to scan the QR code displayed on your browser screen. It’s important you choose a passcode that’s different to the one you use to unlock your device. If you are a business customer, please submit your business name in place of your surname. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. If it is just one device, you can set the DNS manually and use Cisco's Family OpenDNS servers. Service and repairs at no extra cost . Malware can also record or steal information like bank details or account logins. You’ll pay nothing for 3 months (with no payment details. I am also experiencing the same issue. 4. Choose and connect to a suitable PureVPN server. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an. 168. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Recycle or return your kit. If you're still having issues changing your settings, please let us know. QuickStart, set up and connections. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Hi there, thank you all for your help. Para clientes que aderiram a partir de 16 de maio de 2018, a configuração Child Safe está ativada por padrão. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. More about Web Safe. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Switched On Families. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Are you seeing the old UI (left) or the new UI (right). From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Sign in to My Virgin Media a. 222. We’ll send you a confirmation email or text if we’ve found your. Enter 192. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Account - Cable. We would like to show you a description here but the site won’t allow us. select Account settings > Online security and disable Virus Safe and/or Child Safe. The moderators will. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Snapfish. Account - Cable. co. your home network uses private IP Address space, i. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". Virgin Stream hub offering money-back for. These are two settings – Virus Safe and Child Safe. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. These are two settings — Virus Safe and Child Safe. Check your balance, change your details, upgrade your tariff and more. Account - Mobile. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Click: Settings. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 9. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Have a good week. Access your bills, diagnose faults and manage your package. For fraudulent e-mails, forward to phishing@virginmedia. We created Web Safe for our customers to make browsing safety a no-brainer. We hope that helps. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. 0. Includes a 30-day money-back guarantee so you can try it risk-free. Virgin Plus is Mobile, plus Internet, plus TV, plus so much more. So you can kick back and enjoy yourself, knowing somebody’s got your. Security matters. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Tried to change my password but it won't accept my email. 1. We hope that helps. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 1 REPLY Reece_MH Forum Team Options on 26-11-2022 11:12 Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. 67. Advanced threat protection without all the admin. Register . Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. To. £8p/m extra or included with Gig1 or Volt. Virgin Media takes online safety seriously. Service status isn’t just a. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereSee our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. login My Account. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub. 8. 222 and 208. Select the WireGuard protocol for fast and secure content streaming and gaming activities on Virgin Media. Regards, DanielIf Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 4. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Tech Chatter. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 3. nslookup protonvpn. Select the firewall and tick the following protocol. 159. They come in all shapes and sizes, from stand-alone software to. What’s more, it’s compatible with all. Hi, I cannot access Web safe/ child safe. Try computers with Cisco’s OpenDNS using 208. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. I just tried it again and I once again got the Forbidden message. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. 0 Kudos. e. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Then test if you can successfully browse to --. I'll forward it on to VM as well. Set up a guest network. 1 Kudo. Your account. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. the only exception i can think of is with mobile access where you have to provey you are over 18 to have the web safe disabled. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Manage Your Account. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Keep them safe and stored away. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Mobile Account Sign in My Virgin Media Expanding our network Help Visit our business site Broadband Deals Broadband Deals. Select Settings. * Call costs may vary. 2. My Virgin Media. Information on how to use Web Safe can be found here. Virgin Media. Every attempt bounces me back to the 'My Account' page. The messages typically contain a link for the victim to click on to get details of a missed package delivery. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Joining in Options. 6 - 6. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Keep your family safe onlineVirgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Thank youFind out more about Virgin Media Internet Security. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Register . Any help would be much appreciated . Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. I'm. Discover the web for yourself. Changes to our Acceptable Use Policy for Virgin Media Mail. You can change this by clicking on the toggle to switch on or off when needed. Feel all the excitement of the Las Vegas strip at your fingertips with Virgin Games. ; Click the Buy more button. 9. Enter the email address or the mobile number you gave us when you joined Virgin Media. com. No bank or credit card details are required for the trial. Here are our top tips to help you on your way. 1. 168. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If your site is blocked by a majority of ISPs, it may be that there is a. Apply the Public DNS to the computer / device / your own Router i. If you changed the computer's network settings to use any Public DNS does that re-gain access. 1. and they all return the same result: ⋮. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. I cannot get into the web safe settings on my virgin account to activate child safe . If you changed the computer's network settings to use any Public DNS does that re-gain access. 8. Please look out for it in the top-right, purple envelope. Enter your username and password to log in to My Virgin Media. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. I will send a private message - watch out for the purple envelope inviting you in. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I'll send you a Private Message now so we can get this process started! Thanks, Megan_Lon 03-10-2022 23:28. I've changed my password a number of times but still can't login. Chatter and natter. Legal ; Modern slavery statement ; Sitemap ; Contact us ; Our Cookies ; Virgin Media and O2 ; Keeping children safe online. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Many thanksTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Users will then be prompted to manually. Go to 192. Once logged in you will see 2 filters; Virus Safe and Child Safe. More help. Login to My Virgin Media | Virgin MediaIf you would like the Web Safe settings changed, let us know as this can be a work around for now. It’ll automatically detect and remove viruses, malware, ransomware and spyware. So glad that we got your account logging in issue sorted so quickly. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Virgin Plus helps Members talk more, stream more, play more, and ultimately live more. There are a lot of posts regarding Websafe.